Making an appointment
Appointments can be booked in person at either practice, by phoning or by online booking. Partner appointments are for 15 minutes and nurse appointments 10 minutes. Certain conditions require longer appointments such as cervical screening, ear syringing, minor surgery, diabetic clinics, cardiovascular clinics, asthma clinics, COPD clinics and travel clinics. If you wish to make an appointment for these clinics please inform the receptionist when making an appointment.
Online booking
These are standard routine nurse or doctor appointments. Appointments lasting longer than the standard 10 or 15 minutes cannot be booked online and neither can on-the-day emergency appointments.
In order to do this a registration form will need to be filled in at the practice, for which you will need to bring some form of identification such as a driving license or passport. You will then be issued with a PIN number to be able to book online.
Urgent appointments
If you need to see a clinician urgently the surgery reserves a percentage of appointments each day to allow for this. Please contact reception and the team will help and guide you to the correct appointment.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone the practice
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to see, please let the receptionist know.
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Chaperone policy
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.
Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate that if you are really poorly this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.