When We Are Closed
If you need urgent medical attention or advice when the surgery is closed, please call 111. It is a free call 24hrs a day, 365 days a year.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999, for instance Chest pains and / or shortness of breath constitute an emergency.
How does NHS 111 work?
The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:
- give you self-care advice
- connect you to a nurse, emergency dentist or GP
- book you a face-to-face appointment
- send an ambulance directly, if necessary
- direct you to the local service that can help you best with your concern
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Information recorded during the call will be shared with other professionals directly involved in your care. Some of it will also be shared with NHS Digital to improve NHS 111 and 999 services.
How do I access NHS 111 if I am deaf?
NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf, and you will then be able to have a real-time conversation with the NHS 111 adviser via the interpreter.
You'll need a webcam, a modern computer and a good broadband connection to use this service.
Is the 111 service available online?
The NHS is currently trying out different ways for you to get medical help or advice from 111 using your smartphone, laptop or other digital device.
In 2018 these online services will become increasingly available in areas across England.
You'll be able to use them to:
- answer questions about your symptoms
- find out where to get the right healthcare in your area
- get advice on self care
- get further advice from a nurse or doctor on the phone or during a consultation